Competition, Disruption, and Opportunity: Consumer Banking in 2019-2020In case you haven't noticed, the world of retail banking is in flux...
Featuring insights from April Rudin, Jim Marous, Adina Eckstein, and 17 other leading experts, this unique new multi-author whitepaper explores the state of consumer banking in 2019-2020...
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In case you haven't noticed, the world of retail banking is in flux:
- Customers switch bank as easily as trying out a new app
- Mobile banking offered by challenger banks raises the bar for user experience
- Digitally-native younger customers demand their money management apps to be as seamless and convenient as ecommerce and social media
- Big tech like Amazon and Facebook look poised to enter consumer banking and payments
But are these disruptive threats, or the biggest opportunities of a generation?