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Category Hub

Intelligent Automation

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Insights for Professionals provide free access to the latest thought leadership from global brands. We deliver subscriber value by creating and gathering specialist content for senior professionals.

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The Roadmap to Intelligent Automation

WORK LIKE TOMORROW

The modern enterprise must combine the power of AI and automation to meet customer demands and transform operations, or risk falling behind their competition.

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Robotic Process Automation

Improving the Customer Journey

Digital transformation has significantly changed how businesses operate today. Discover how IA and RPA can improve the customer journey.

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Improving the Customer Journey

Intelligent Automation

Webinars

Webinar: How to Scale Automation: People & Technology Considerations

Webinar: Putting the Customer First with IA

Webinar: The Promise of Intelligent Automation

Webinar: Understanding How to Scale RPA with IA

Automation technology budgets have doubled in the past two years and could increase by over 40% in the next two years.

4 Intelligent Automation Insights

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If your workflows still rely on complex OR multiple legacy systems, chances are good there's untapped opportunity to do more.

5 Case Studies to Inspire Your IA Strategy

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Artificial Intelligence

How to Successfully Implement AI Initiatives at Your Organization

By 2024, 75% of organizations will have established a centralized data and analytics (D&A) center of excellence to support federated D&A initiatives and prevent enterprise failure.

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61% of customers are now willing to walk away after just one bad customer service experience.

CX Trends Report 2022 - Zendesk

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