10 Benefits of Intelligent Automation


Tech Insights for ProfessionalsThe latest thought leadership for IT pros

Tuesday, January 12, 2021

All too frequently, automation solutions are either provided as limited desktop software or hefty enterprise deployments. While this is fantastic for some companies with unlimited resources, these solutions aren’t scalable or efficient for most.

Article 5 Minutes
10 Benefits of Intelligent Automation

Luckily, there are more intelligent automation tools out there that provide the robust, flexible infrastructure needed to enable scalability and reduce the burden on existing resource capacities. intelligent automation is one such tool.

Intelligent automation, in the form of digital workers, combines artificial intelligence with traditional robotic process automation (RPA) to mimic the actions of human office-based work. In doing so, it frees people from the repetitive and manual tasks that slow them down. In distinction from RPA alone, multiskilled digital workers can not only perform structured processes and tasks but thanks to AI can perform complex unstructured tasks which were once deemed impossible.

Software-as-a-service (SaaS) intelligent automation helps you do more; it puts the power in your hands to rewrite your success story and emerge the dominant force in your market. Below, we’ll address its transformative power on different segments of your business. Intelligent automation will change the way you resource, deliver sustained growth, and scale both your automations and your business, while unlocking the potential of your people to achieve more.

1. Cost effective

Mid-tier organizations often struggle to offer competitive wages and perks, and that’s without mentioning the time-intensive and trial-and-error nature of onboarding new staff.

It goes without saying that digital workers don’t take vacations. When you use a SaaS platform to implement intelligent automation across your organization, you avoid these pitfalls and the associated costs.

Digital workers can operate 24/7, which delivers an exponentially lower cost of operation after the initial implementation and eases the burden on resourcing budgets.

2. Accuracy and quality of output

RPA can reliably handle mass cases in processes that are typically prone to human error, such as data entry. Intelligently automated processes are informed by machine learning and capable of handling vast amounts of information on a continual basis. This means the likelihood of errors or low-quality output is reduced.

3. Consistent results

Another positive side effect of using automated digital workers is that they’re programmed to a set standard and thus deliver consistent results. It’s difficult for human employees to produce the same level of consistent quality with manual, repetitive and time-consuming tasks because energy levels and concentration naturally fluctuate. With intelligent automation, this isn’t an issue, meaning you can rely on a consistent output.

4. Better analytics

Given the above, intelligent automation is also bound to deliver improved quality analytics. With consistent, error-free data from a variety of sources, you can make more informed decisions about business strategy and future process execution.

5. Employee productivity

Productivity is a key benefit to highlight in order to bring everyone in your organization along on your automation journey. There’s a lot of misinformation and negative perceptions around process automation, chiefly that it will render many employees redundant. But this isn’t so.

Instead, intelligent automation can facilitate extra time and resources that enable your employees to focus on using their uniquely human attributes to add more value to your organization, such as relationship management, collaboration and creative tasks.

In the midst of ambitious growth, it’s not uncommon for staff to take on extra tasks or more general roles. When this happens, work can drop in quality. It’s nobody’s fault, but often the necessary tasks outstrip the value-added, or the strategic plans. What doesn’t help here is that many of these tasks for operational efficiency don’t take full advantage of human characteristics.

We weren’t born to be processing machines. In order to take the robot out of the human and unleash inherent human skills, organizations are leveraging the abilities of SaaS intelligent automation.

6. Better customer experience and satisfaction

All of the above benefits combine to deliver a better customer service: better quality market analytics, higher information accuracy and more engagement with employees will make customer interactions more satisfying and ultimately establish trust in your brand.

7. Speed

Digital workers powered by intelligent automation can obviously process data at much faster speeds than human employees can, drastically reducing the time spent on a range of processes, meaning you can deliver services more quickly.

8. Easier systems integration

Intelligent automation enables the integration of data from multiple systems and sources and can generate information that smooths the flow of work between different departments. The breaking of silos within an organization can lead to better collaboration and help to identify where, how and why issues arise, as well as presenting potential solutions.

9. Flexibility

Intelligent automation can be applied to an almost limitless number of tasks and industries. Digital workers can perform tasks to suit fluid business targets; if the process they’re handling is rule-based, clearly defined and repeatable, intelligent automation offers a versatile solution.

This will, in turn, make your organization more agile because you’ll be able to approach tasks and service in a more responsive manner, evolving as you grow and navigating the issues that arrive with operating at scale.

10. Better IT support & management

Finally, intelligent automation will offer drastic improvements to service desk operational quality. In addition, digital workers can be responsible for the vast chunk of network monitoring and handle short-term spikes or issues without the need for extensive human involvement.

By introducing SaaS-based intelligent automation, you can build a dynamic and robust organization, optimizing processes and improving employee productivity and customer satisfaction. Intelligent automation has a truly transformative power for businesses of all sizes, and if you can get the combination of technology and people right, you can achieve untold scalability and growth in a shorter time.

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