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Report RingCentral-2022 agent experience trends report

2022 agent experience trends report

RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, twothirds of contact center leaders—65.6% of survey respondents—reported an increase in attrition, or agent turnover, over the past two years.

Report Snap Shot

  • three factors of rising attrition rates among contact center agents
  • explore ways leadership teams can reverse this trend

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