Your Customers Hate Long Wait Times – Here’s How to Address Them

44% of customers would rather clean a bathroom for half an hour than spend 30 minutes on hold with customer service. This statistic remains true, even in an age where consumers have multiple options for communication and connection with your customer service team. It isn’t an exaggeration to say long hold times can kill your customer’s experience and it’s vital to find effective solutions to minimize this problem.

Customer satisfaction decreases and hold time increases

The modern contact center is about more than just voice calls, yet waiting in any instance continues to dissatisfy your customers. One global survey found waiting on hold when calling a company was top of the list for poor customer service, so it’s essential that contact center managers and supervisors act to ensure they don’t become a problem.