Unified Communications Software

Unified Communications Software refers to a comprehensive communication platform that integrates various communication channels, such as voice, video, messaging, and collaboration tools, into a single, unified interface. This software enables seamless communication and collaboration across different devices and locations, allowing teams to work efficiently and effectively. For example, a unified communications software may include features like instant messaging for quick conversations, video conferencing for face-to-face communication, and file sharing for collaborative document editing. By consolidating communication channels and providing a centralized hub for all communication needs, unified communications software enhances productivity, streamlines workflows, and improves overall business communication.

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NetSuite

NetSuite is a leading cloud-based business management software company that specializes in providing comprehensive solutions for transportation and logistics companies. Their ERP (Enterprise Resource Planning) software offers a wide range of features and capabilities designed to streamline operations, optimize efficiency, and improve profitability in the transportation and logistics industry. With real-time financial management in the cloud, NetSuite enables businesses to effectively manage budgets, forecasts, and overall financials. The software offers visibility and accuracy, allowing companies to track and optimize their logistics processes. NetSuite's solutions can handle inbound logistics, outbound logistics, and reverse logistics, making it a versatile tool for managing the entire supply chain. NetSuite's transportation and logistics software is utilized by companies of all sizes, from startups to large enterprises, across various modes of transportation, including air, land, and sea. These companies leverage NetSuite's cloud-based platform to enhance visibility, minimize complexity, improve customer service, and drive growth in a rapidly evolving industry.

Webex is a leading company that provides cloud communications and collaboration solutions. With a centralized cloud communications platform, Webex enables businesses to automate their end-to-end customer interactions for smarter engagement. Their comprehensive suite of services includes voice calling, chat, video meetings, webinars, contact center solutions, and more. Webex is trusted by organizations of all sizes and industries to enhance their communication workflows and drive productivity. Their cloud-based offerings, such as Webex Calling, deliver high-quality and reliable unified communication experiences across platforms. Webex is widely used by businesses and individuals seeking efficient and effective means of collaboration and customer experience management.

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Dialpad

Verified

<div class="t-14 t-black--light full-width break-words ember-view" id="ember68" style=""><span class="lt-line-clamp__raw-line">Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world&rsquo;s most innovative companies use our platform. Dialpad&#39;s products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.</span></div>

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Nextiva

Nextiva is a leading provider of cloud PBX phone systems and business communication solutions. Trusted by over 100,000 customers, Nextiva offers a range of advanced features designed to empower modern businesses. With Nextiva's cloud PBX, businesses can enjoy HD audio and video conferencing, text messaging, call forwarding, and more. Nextiva's hosted PBX service takes care of the hardware, setup, and maintenance, allowing businesses to focus on their core operations. Nextiva's business VoIP phone service enables smarter working and collaboration, helping businesses grow faster. Nextiva is the go-to choice for businesses seeking reliable, innovative, and scalable communication solutions.

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net2phone

Net2Phone is a leading provider of business communication solutions that streamline workflows, facilitate collaboration, and foster lasting customer relationships. Their cloud-based unified communications system, the Net2Phone business phone system, efficiently handles communication needs for organizations. Net2Phone offers a range of phone system options, including landline, mobile network, virtual phone services, and self-hosted VoIP. These software-based business phone systems provide reliable and scalable communication solutions for small and medium-sized businesses. With easy-to-use IT support products and remote device access features, Net2Phone empowers businesses to enhance communication efficiency and productivity. Net2Phone is trusted by a diverse range of companies seeking effective and affordable business phone solutions.

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Rainbow

Rainbow is a business communication solution offered by Alcatel-Lucent Enterprise. It provides user-friendly collaboration tools, ranging from voice to video, that connect people, machines, and processes. Rainbow is a hybrid cloud communication service that can be connected to a company's existing communication solutions, such as OmniPCX Enterprise and OXO Connect. It offers unified collaboration services, regardless of the existing communication system. Rainbow Telephony for Microsoft Teams is a feature that enables telephony services for Teams users. Rainbow has been recognized in the Unified Communications as a Service market and has received positive reviews and ratings from users. It is used by businesses and organizations looking for efficient and comprehensive communication solutions.

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Lifesize

Lifesize Communications, a division of Logitech, is a company that specializes in providing HD video conferencing solutions. Their services are designed to enhance communication and collaboration both internally within organizations and externally with clients and partners. Lifesize offers a range of video conferencing products and software that enable real-time conversations, screen sharing, and document collaboration. Their technology aims to improve business activities and transform internal communication processes. Lifesize's video conferencing solutions are utilized by various industries and businesses of all sizes, offering efficient and seamless communication experiences.

Space is a company that provides leading mobile application development solutions with Application Lifecycle Management (ALM) expertise. They specialize in delivering capable ALM solutions to meet the diverse needs of businesses. With their comprehensive ALM services, Space helps guide software applications from planning to development, deployment, and maintenance phases. Their team of experts ensures that companies can set and meet appropriate requirements for their projects, enabling efficient software development and streamlined workflows. Space's ALM solutions cater to a wide range of industries and businesses seeking robust and reliable software development processes.

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PerfectServe

<p>PerfectServe is a prominent healthcare communication software company founded in 2000. They offer a comprehensive suite of solutions designed to streamline clinical collaboration, optimize provider scheduling, and enhance patient engagement in the healthcare industry. Their software enables healthcare professionals to communicate effectively with patients, improving the speed and quality of care delivery. PerfectServe&#39;s solutions include tools for provider scheduling, nurse communication, patient alerts, alarms, and call centers. They also offer integrations with Electronic Health Record systems, Nurse Call systems, Scheduling Systems, and Corporate Directories. With a focus on clinical communication and collaboration, PerfectServe caters to the needs of healthcare organizations and professionals seeking efficient and secure communication solutions.</p>

Choosing the Right Unified Communications Software: An Essential Guide

Looking for the best unified communications software? Our comprehensive buyer's guide takes out the guesswork and provides everything you need to make an informed decision. Find out more now!  

Unified communications (UC) software has emerged as the go-to technological solution in the present business landscape, offering organizations a seamless communication solution that unites different modes of communication such as voice, video calls, and messaging, into a single platform. 

The rise of COVID-19 in 2020 meant the unified communications market grew rapidly at 29.2% compared to 2019. With the continuing trend of remote and hybrid work now the new normal, 74% of new UC licenses are expected to be cloud-based by 2024

Yet, with a plethora of UC solutions available on the market, finding the right fit for your business can be a difficult task. Whether you're a small business  seeking to streamline operations and increase productivity, or a large enterprise looking to optimize collaboration and teamwork among teams, selecting the right UC software is a crucial decision that can significantly impact your success. 

In this buyer's guide, we'll explore the essential factors that buyers should consider when selecting a unified communications solution. 

What is unified communications software? 

Unified communications is a powerful tool that enables businesses to effortlessly communicate and collaborate with their clients, partners, and employees across multiple devices and platforms. At its core, unified communications solutions blend different communication channels such as instant messaging, video conferencing, voice, email, and more into a single unified platform. 
 
The software provides clear visibility and flexibility between different communication channels, allowing businesses to streamline their communication process and stay connected no matter where they are. Common use cases for unified communications software include: 

  • Remote work: Unified communications software is designed to break down the virtual walls between remote employees, making it easy for teams to work together from different locations. This has become even more crucial with the rise of the remote workforce. 
  • Customer service: With a UC platform, customer service teams can deliver a better experience by seamlessly switching between different communication channels, such as phone calls, email, and chat. This reduces response times and improves overall customer satisfaction. 
  • Collaboration: UC provides the ultimate team collaboration tool with features such as real-time file sharing, video conferencing, and screen sharing. This promotes collaboration between teams, departments, and business partners. 
  • Mobility: With unified communications, businesses can stay connected on the go, with support for mobile devices, tablets and laptops. This allows employees to work from anywhere and anytime, increasing productivity and flexibility. 

Unified communications software is widely used by companies in various industries, including finance, healthcare, education, technology, and more. 

Any company looking to stay ahead of the competition and improve its communication and collaboration process can benefit from adopting a unified communications strategy

Key benefits of unified communications software 

Unified communications software enables organizations to streamline their communication processes, breaking down silos between various communication platforms, and fostering better collaboration among team members. With its ability to combine an array of communication tools into one platform, businesses can enjoy a wide range of benefits, including: 

Increased productivity 

UC software enables employees to access all communication channels from a single interface, providing greater efficiency and reducing the need for hardware flipping or window switching between apps to communicate. This saves time, allowing employees to focus on more strategic projects. 

Better collaboration 

Unified communications also makes it easier for teams to collaborate by providing them with real-time access to each other, regardless of their location. It eliminates communication barriers by allowing team members to interact via video or voice calling, instant messaging, email, or even file-sharing, making cross-team collaboration more efficient. 

Improved customer service 

With a unified communications platform, businesses can integrate their customer's inquiries, notifications and other information into one central platform, allowing agents to share relevant information quickly and offer more personalized customer service. 

Enhanced mobility 

It eradicates geographical barriers by enabling workers to access the communication platform via their mobile or tablet device, allowing them to communicate with colleagues and clients on the go. 

Increased cost savings 

Implementing a UC platform can reduce operating expenses and eliminate the need to invest in multiple communication systems. In the long run, this saves businesses thousands of dollars in infrastructure costs and boosts budget efficiency. 

Overall, UC software empowers businesses to communicate continuously and collaborate more effectively, resulting in more efficient workflows and improved productivity. With its many benefits, it's an investment in technological infrastructure that no business should overlook. 

10 core features of unified communications software 

Unified communications software has become an essential tool for businesses of all sizes, allowing them to establish seamless communication channels to increase productivity and efficiency. Here are 10 core features that organizations should consider when choosing the right solution for their business: 

  1. Voice and video conferencing

UC software allows users to hold virtual meetings with their teams, partners, and clients around the world. It offers high-quality audio and video, multiple participants, and screen-sharing capabilities. 

  1. Instant messaging and presence

UC software provides instant unified messaging capabilities that empowers users to chat in real-time with their co-workers or team members. Additionally, presence indicators inform each user about the availability of their colleagues. 

  1. Integrated voicemail

It should include an integrated voicemail system that enables users to receive voicemails, listen to them online, and forward them to others via email. 

  1. Call management

Unified communications platforms help manage inbound and outbound calls, allowing users to transfer, redirect, and screen incoming calls to reduce spam. 

  1. Mobility

Employees should be able to access their communication tools on their mobile devices, making it easy to stay connected while on the go. 

  1. File sharing

The right unified communications solution will facilitate the sharing of files, documents, and presentations during calls, making it easy to collaborate and work together. 

  1. Integration with other applications

Modern UC solutions need to be able to integrate with other business applications such as CRM, ERP and collaboration tools. 

  1. Recording and transcription

Unified communications provides the ability to record calls and transcribe them so they can be shared with other team members or reviewed to better understand if critical information was missed during the call. 

  1. Analytics and reporting

UC software analyses call and chat data to create detailed reports that provide insights into how teams communicate with each other using the platform. 

  1. Security and compliance

UC solutions ensure communication security with end-to-end encryption, secure access controls, and compliance with all regulatory and contractual requirements. 
 
These are just some of the core features businesses should be aware of when choosing unified communications software. Selecting a solution with the right combination of features can help increase productivity, improve communication, reduce costs, and drive success. 

6 considerations when choosing unified communications software 

In today's fast-paced business world, unified communications are essential for streamlining communication and collaboration among employees, teams, and partners. A good unified communications system integrates a wide range of communication tools into a single, easy-to-use platform, simplifying conversations, and increasing productivity.  
 
When it comes to purchasing the right software, there are several factors you should consider to ensure you have the right tool for your organization. Here are a few essential factors to keep in mind: 

  1. Collaboration features

It's crucial to choose a UC system that allows for seamless communication and collaboration features like video conference calling, screen sharing, instant messaging, and file sharing. Identify the needs of your team and ensure the UC software you choose has all the features necessary for your organization. 

  1. Scalability

As businesses grow, their needs change. Ensure the UC software you choose can scale with your business and can support the number of employees and the volume of communication you need. 

  1. Compatibility

You need a UC platform that is compatible with your existing IT infrastructure, including phone systems, servers, and software. This will make integration seamless and avoid any unnecessary headaches and downtime. 

  1. Security

Cybersecurity is a significant concern, and it's essential to choose a UC system with strong encryption and secure connections to protect your sensitive data. 

  1. Reliability

When it comes to communication systems, reliability is paramount. Look for a UC system that minimizes downtime with redundant systems, backup power, and disaster recovery protocols. 

  1. Cost

Unified Communications software can range significantly in price. Identify your budget and choose a system that meets your needs without breaking the bank. 
 
Unified communications is a crucial tool for businesses of all sizes, and choosing the right software can make all the difference in achieving seamless communication and collaboration. 

Software trends for unified communications 

Unified Communications has become an essential business investment due to increasing customer demands and digital transformation. Here are the biggest UC software trends for 2024 and beyond: 

  • Cloud investments will unify in one place, and unified communications as a service (UCaaS) will be a digital work hub. 
  • AI-powered service management solutions will become popular and be used to manage the diversified workplace. 
  • Multi-experience, customer, user, and employee experience will become central to UC planning. 
  • Adoption of bring your own carrier (BYOC) will increase as companies look for more flexible communication strategies. 
  • API integrations will become more sophisticated. 

As hybrid and remote work strategies evolve, businesses will rely more heavily on UC software to align and synchronize teams with communication and collaboration tools.