The Innovator's Guide to Social Customer Care
Customers increasingly rely on smart phones and tablets to handle service issues on the go. These devices send video, audio, texts, and other data, which social sharing then leverages to enhance communication. Soon, digital social communities will be the backbone of digital customer service.
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Exciting times! Customer Service is changing, and Social Customer Care is an important part of the next generation of customer service that your customers are starting to look for. This eBook explores the future of customer service, explains how Social Media optimizes CX and offers practical tips how to provide 21st century customer service while keeping your agents happy.