Supercharge Customer Experiences Through Great Agent SupportAgent Support and Opportunities To Improve
Creating great customer experiences starts in house, with the agents who support your customers each and every day. So how do you utilise that relationship and move it to another level, supporting your agents in their conversations day to day.
Report Snap Shot
Here are three takeaways from this report:
- Agent Support and Opportunities To Improve
- Supporting Customer Service Agents Positively Affects the Customer Experience
- CX Technology Stack Maturity as a Reflection of CX Program Maturity