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Infographic PagerDuty The Cost of Digital Downtime

The Cost of Digital Downtime

Discover just how much impact downtime can have throughout a digital consumer’s day across different industries and experiences

In today’s digitally disrupted world, slow is the new down. The average consumer spends over 10 hours a day using digital services, with an expectation of 100% up-time. Any unexpected service disruption can mean thousands - or millions - of dollars in lost revenue for digital businesses. Just a few minutes of downtime can completely destroy the customer experience and impact brand loyalty. This Infographic explores the real cost of digital downtime.

Report Snap Shot

  • 2/3 of all digital media minutes are spent on mobile devices
  • 53% of mobile users abandon sites that take longer than 3 seconds to load
  • 46% of mobile web users are unlikely to return to a website that they had trouble accessing in the past