2025 Connectivity Benchmark Report

Report Report Cover
Generative AI has transformed how humans interact with technology through prompts, and the next frontier promises an even greater impact. As organisations refine their AI strategies, we are witnessing a significant rise in agentic AI. The agentic enterprise will operate with unprecedented independence capable of responding to queries and handling complex tasks autonomously. This autonomy will optimise workflows, drive innovation, and reduce the need for continuous human intervention.

Report Snapshot

  • 93% of IT leaders report intentions to introduce autonomous agents within the next 2 years, and nearly half already have.
  • 66% of respondents still don’t provide an integrated user experience across their channels.
  • The average number of apps used by respondents is 897 - with 45% reporting using 1000 applications or more.
  • 95% of IT leaders report integration as a hurdle to implementing AI effectively.