How Zendesk scaled AI to facilitate 54% of internal tickets

Report Cover
Fragmented support across IT, HR, and Legal slows enterprises down, isolates teams, and blinds leadership to global service quality. Zendesk knows this first-hand, which is why they consolidated 17 separate instances into a single, unified foundation. By aligning people, processes, and technology, Zendesk leveraged AI to transform fragmented service delivery into a smart, efficient experience, facilitating 54% of internal tickets with AI, saving 21,000 hours, and achieving 96% employee CSAT. Watch this 15-minute on-demand session to discover the framework Zendesk's own IT leaders used to break down silos, drive AI adoption, and build an employee service model that scales.

Webinar Snapshot

  • Learn why AI can’t fix a fragmented service model, and why the foundation has to come first 
  • Deploy conversational AI agents alongside agent copilot tools to boost frontline productivity and increase employee CSAT 
  • Design internal service around real workflows and within constraints of the people it serves

RECAPTCHA

By clicking below you agree to our privacy policy, confirm that you are over the age of 16, and that we and Zendesk can contact you for marketing purposes via email, social, digital ads, post and telephone.