Future of Ecommerce

When rapid delivery is no longer an option
Report Report Cover
As panic buying swept the UK at the end of March, supermarkets expanded their home-delivery capacity to cope with customer demand, with many consumers opting to stay safe indoors as the nation went into lockdown. Long queues and delivery delays have become an accepted part of consumer purchases over recent months. But even if customers have become more patient, communications still play a key part in keeping them happy.

Report Snapshot

  • Long queues and delivery delays have become an accepted part of consumer purchases over recent months. But even if customers have become more patient, communications still play a key part in keeping them happy