Future of Customers
Restaurants are attracting customers with retail items, automations, and unique experiences.
Consumers today are returning to an in-store shopping experience, with 63% of respondents saying they typically shop in-store, while an average of 36% make their monthly retail purchases online. The majority (52%) of in-store shoppers say the physical retail space is a deciding factor when visiting somewhere new.
Report Snapshot
- Businesses are using AI for improved online and in-store shopping
- Customers are open to automated customer service if it streamlines operations
- Retailers are leveraging AI to improve customer experience