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Ebook OSG

The Payment Pivot

What does a municipal county tax office have in common with a multi-state dental franchise?

On the surface, maybe not too much. But along with organizations across the country and around the globe, both faced unique payment challenges this past year. Challenges which accelerated innovation to adapt in new circumstances, all while continuing to elevate the customer payment experience. The takeaway? It’s time to pivot.

Report Snap Shot

In this eBook we highlight:

  • Real life, industry-specific case studies of successful digital “pivots”
  • The practical (and sometimes small) steps that organizations take to make big change
  • How digital played a role in defining customer expectations and the means to which organizations are able to meet those expectations