AI in Payroll: The next step for payroll professionals and the employee experience

When payroll professionals hear "AI," reactions tend to land at the extremes: some picture a smooth and error-free future, while others see job displacement and systems making decisions they can't audit. The truth sits somewhere in the middle. The Chartered Institute of Payroll Professionals (CIPP) has been clear that payroll will always rely on humans for compliance and enhancing the employee experience, but the way it's conducted will change, removing manual steps and reshaping an important business function.