Calculating the ROI of A Customer Service ChatbotThe impact of chatbots on your customer journey and your bottom line
It comes as little surprise that chatbots have taken the customer service industry by storm. Chatbots allow your customers to easily interact with your brand through simulated conversation - answering enquiries instantly, 24/7, 365 days a year. We can easily see the appeal of this new technology, for both brands and users, but are they worth the investment? In this guide, complete with customer service chatbot ROI calculator, discover the ROI a customer service chatbot could bring to your organisation.
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- How a chatbot could impact your customer experience, brand identity and bottom line
- The ROI a customer service chatbot could bring to your organisation