15 CRM Statistics Every Marketer Needs to Know in 2020


Ella PatenallWriter at Tech.co

Wednesday, September 23, 2020

Adopting a customer relationship management (CRM) solution can take your organization to new levels of success. These 15 statistics illustrate why CRM is such an excellent investment.

Infographic 4 Minutes
15 CRM Statistics Every Marketer Needs to Know in 2020 [Infographic]

What is a business to do when it can’t handle growing pains? Whether there’s an influx of new customers, a slew of service requests, or the need to always be scaling, businesses can get overwhelmed easily as they grow if they don’t take advantage of the resources at their disposal. Fortunately, CRM software can handle a wide range of business operations, as long as you’ve got the right one to do the job.

With the right CRM, businesses will be able to make a serious impact on the longevity of their company. From improving customer service efforts to retain loyal customers to developing an automated infrastructure to free up valuable time and resources for larger operations, this helpful resource can seriously add to your bottom line.

Let’s be honest though. No one’s going to install new software without a little proof; we’ve got plenty of it. In the infographic below, you’ll find a number of useful and poignant statistics that show you who’s using CRM software, how it works to improve business performance, and why retaining customers is such a valuable avenue when it comes to the success of any organization.

CRM statistics 2020 compiled by tech.co infographic

Ella Patenall

Writer at Tech.co


Ella Patenall is a Content Manager for Tech co,  a global resource for tech news, product reviews, how-to guides, and all-around inspiration. She writes on SEO, digital marketing, and content marketing.  In her spare time, she writes a music blog and plays guitar in an acoustic duo.


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