The State of Customer Experience in 2022/23 [Infographic]Today's leaders need to prioritize CX, but what initiatives should you implement to differentiate yourself from the rest of the competition?
Customer demands have significantly changed in the wake of COVID-19, and the rise in competition means improving CX needs to be on your agenda. This infographic summarizes the current state of CX and the challenges that business leaders are currently facing.
Report Snap Shot
- Two-thirds (66%) of senior decision-makers say their biggest CX challenge is understanding customers.
- A quarter (26%) of businesses reported that only 15-25% of their digital channels are effective.