Once you’ve got to the bottom of each of these questions you are armed with the information you need to take your change management to the next stage (the planning process), presuming the answers to these questions don’t highlight any reason not to implement the change.
While every stage of the process is crucial, the planning stage is the part where a strategy is most likely to fail. It’s imperative all departments that could potentially be affected by the implementation are made aware of the upcoming change. This gives everyone involved an opportunity to highlight any potential problems that might have been overlooked by others with less specialized knowledge. Make sure the people most affected by the proposed changes are invested in the project.
The planning stage allows you to clearly define the roles and responsibilities of everyone involved. The ability for the relevant person to make the correct decision is crucial to the smoothness of the implementation.
This stage is where you can develop a backup plan in case the change creates any unforeseen problems.
How to implement IT change management
If the previous stages have been performed correctly and comprehensively, the implementation should be relatively straightforward and go smoothly. The planning process should have created the date, people, roles, and contingency plans for every aspect of the implementation.
Analyzing and reporting
While change management can be long winded and difficult to implement, it can also be one of the most impactful strategies when it comes to increasing your IT maturity. In order to fully utilize your change management strategy you must incorporate the ability to assess and refine the processes.
In order to asses and analyze the processes used you will need to identify several KPIs relevant to your organization’s goals. This will allow you to compare key factors before and after implementation, as well as giving you a broader view of the success rate of changes implemented.
In order to provide a point of reference here are the main points in order.
- An RFC (request for Change) is submitted.
- All of the important questions are asked in order to make an informed decision on the viability of the change.
- If the change is deemed necessary, beneficial, and feasible then the costs and risks can be assessed. This will include the back-up plan.
- Once a change has successfully passed the previous stages it can be passed to the manager for approval. Once approved, it can be added to the schedule of changes.
- The change manager can start to coordinate the execution plan, ensuring all the key personnel and processes are going to be in place at the right time.
- Unless the change failed and needed to be rolled back, then the results should be assessed to gauge the actual benefits of the change.
Comprehensive IT change management is the best way to minimize the high levels of risk associated with performing even minor changes to your organization’s IT infrastructure. No process will completely eliminate the occurrence of errors, but by having a comprehensive strategy in place that incorporates excellent communication while giving all relevant parties a voice, the risks can be dramatically reduced.
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