The Hidden Variable: The Impact of Trust on your AI Strategy

Webinar Cover
Trust — not technology — is the real predictor of whether your AI strategy pays off, and most leaders are underinvesting in it. In this session, Adam Grant (Wharton organizational psychologist, BetterUp Science Board) and Caroline Heller (Global Head of HR, BlackRock) unpack the manager behaviors that build or erode trust during AI-driven disruption. It's a fast, practical watch for anyone trying to get AI adoption to actually stick — and to make the case internally that people investment and AI investment are the same bet.

Webinar Snapshot

  1. Why adoption isn't enough: the research-backed case for why trust predicts AI performance better than usage metrics 
  2. What kills trust: the specific manager moves that accelerate erosion during periods of change 
  3. How to win over a skeptical board: framing people and AI investment as one strategic bet, not a trade-off 
  4. What actually works: concrete, team-level behaviors that move the needle on trust 

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