Human-first machine enhanced: Deriving value from AI-driven workforce transformation

New research surveying more than 1,100 C-suite and senior decision-makers across the US, UK, Canada, Australia and beyond reveals a striking paradox: while 92% of organisations have now invested in AI, 78% say their projects have either stalled or failed. Investment is accelerating, yet the gap between ambition and outcomes keeps widening. Organisations are rushing into automation before understanding what they're actually automating. Without clarity on how AI changes work, roles, and the skills needed to perform them, even the best-funded initiatives fall short.