How European Organisations are Mitigating Risk and Scaling Impact

The European Accessibility Act (EAA), which came into effect in June 2025, has reshaped the digital accessibility landscape across the EU. For many businesses that provide digital products and services – from eCommerce platforms and banking tools to communications systems and eReaders – accessibility is now the law. So, how are European organisations adapting to this new regulatory environment? What challenges are they facing? And how do your efforts measure up?

Report Snapshot

Accessibility is a business advantage not just a compliance requirement
Portfolio management and achieving portfolio-wide compliance
AI technology, training, and third-party guidance are critical to success

Has your organization experienced any of the following in the past 12 months?

A customer or prospect raised accessibility concerns during a sales or renewal conversation

Accessibility requirements came up during an RFP or procurement process

Internal leadership flagged accessibility as a compliance or risk priority

None of the above

Your organization received a legal demand, complaint, or audit related to accessibility

Where is your organization in addressing its digital accessibility needs?

Building a business case or securing budget

No active plans at this time

Piloting or testing an approach

We have a solution, but are looking to expand or replace it

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