How Zendesk uses Slack

Manage incidents and stay ahead of risk
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When technology is the core of your business, managing risk is a 24/7 concern. There are the big, infrastructural risks, like a complete outage of a cloud region. There are the bugs that might slip through and impact the customer experience. There’s the risk your data might be leaked, stolen or otherwise compromised.

Report Snapshot

  • For Zendesk’s global incident management teams, Slack is where they coordinate responses to issues big and small.