The ServiceNow® Decision That Defines the Next 3 Years
Download this practical guide to extending ServiceNow® beyond ITSM.
You’ve got ServiceNow ITSM running well. But somewhere else on campus, a department just started evaluating a new student-facing platform. Financial aid is on one system. The registrar is on another. Students are bouncing between all of them, and nobody can see the full picture.
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You don’t need another platform.
You need to use the one you already own.
This guide shows you how to extend ServiceNow into student-facing operations, without the mistakes that send institutions back 18 months.
After reading this guide, you’ll be able to:
- Close the ITSM to CSM gap
Understand what actually changes in the data model, the operational mindset, the licensing conversation, and what stays exactly the same. - Avoid the mistakes that stall institutions
Department handoffs, intake sprawl, and scattered knowledge is everywhere. Extending ServiceNow contracts too early and too late are expensive. All these scenarios are preventable. - Get insight into what use cases hold up best
Why narrow scope wins and institution-wide launches stall. - Assess your institution’s readiness
Our self-scoring worksheet will help you determine your institution’s readiness for the shift from ITSM to CSM.