Designing the Ideal Employee Experience Tech Stack for Enterprise

Research from PwC shows a disconnect between leadership and their employees when it comes to tech. Their study shows 82% believe leadership communication is an effective method for driving tech adoption, yet only 54% of businesses are applying this tactic. Furthermore, with remote and hybrid working becoming standard practice across industries, 60% of businesses have not implemented a way of tracking and reporting on productivity and performance for remote workers.

The technology experience you offer employees will influence their role as advocates for your brand, so you need to ensure you have the right combination of tools in your tech stack to create a fantastic employee experience.

1. Learning management tools

Today’s employees are knowledge seekers and crave the opportunity to improve their abilities. Digitization means many employees could be missing out on key skills they’ve not had the chance to master yet, and high-quality training is a known driver of employee engagement too. 

Investing in learning and development technology should be standard practice for any organization committed to high-quality employee experiences. More than ticking your regulatory training requirements, a good learning management system (LMS) - an advanced software package that keeps all aspects of training and learning in a single, accessible place - gives employees the chance to plot their careers and take on further training to enhance their skillset.

The right learning technology will help close organizational skills gaps, satisfy an employee’s thirst for knowledge and - according to Gallup's CliftonStrengths Meta-Analysis Report - boost profits by up to 29%. A good LMS can also be personalized to the individual employee, allowing them to approach their work-based learning in a way that satisfies both their learning style and their career plans.

2. Collaboration-focused tools

A collaborative work environment boosts engagement and has a positive knock-on impact on business outcomes. You can also find many collaborative learning and communication tools which work well to foster a sense of community amongst employees, even between departments who may rarely work together day-to-day.

Collaboration tools can be based on workflows or help management to effectively share and manage tasks within a team. With an open and collaborative culture, it’s less likely an employee will disengage or opt-out of tasks they should be involved in. Collaboration tools are practical and make working with others easier and more effective. They cover a wide range of different types of applications from file and calendar sharing tools to instant messaging apps and document synchronization programs. 

However, it’s not enough to implement collaboration tools. Dropbox’s The State of Collaboration Report found 93% are experiencing barriers to improving collaborative working, most commonly battling employee culture/attitudes, so organizations need to consider their collaboration tools and how effective they are within and across dispersed teams.

3. People-centered performance management tools

Giving employees the ability to collaborate effectively and improve their skill set directly improves their employee experience. However, performance management is still crucial to an effective employee experience tech stack as you need your engaged employees to deliver results.

Achieving alignment between your employees’ skills and your organization’s mission is dependent upon effective performance management. A people-centered management culture backed by a performance management system that mirrors this approach is vital in transforming engaged employees into effective brand ambassadors. 

A well-designed performance management system should open channels of communication, not simply allow management to appraise and assess employees. Feedback should be cyclical, and employees should feel empowered to comment upon their management teams. 

Performance management tools that focus on people, as well as results, ensure that employees benefit from regular check-ins and skills audits. They can also be used to provide up-to-date and regularly reviewed goals and objectives, allowing employees to see their purpose within the company.

4. Effective internal communications tools

Internal communications are an integral part of your toolkit for keeping employees engaged and satisfied. Streamlined and accessible internal communications is empowering for employees who may feel isolated from the company. 

It’s not unusual for silos to develop within organizations, even if this isn’t your intention. However, an effective internal communications platform is vital for breaking down silos and giving employees a sense of equality, whatever their position may be.

Internal communications tools fall into a range of categories, all with the purpose of improving collaboration and conversations within and between different departments in your organization. From intranets and employee forums to employee social networks and video chats, your internal comms stack should incorporate the elements necessary to keep your employees connected and engaged. 

At LumApps, we design tools to facilitate bottom-up, top-down and horizontal communication so employees are engaged and empowered. Our tools allow company culture to take center stage by giving all employees a voice and promoting collaboration. Make corporate communications accessible and relevant by enabling employees to create and share targeted content in dedicated spaces.

Communication is the driving force behind any organization, and if you’re trying to create a more effective and engaged workforce, it’s vital.

Working toward excellent employee experiences

Technology is available to help organizations act now and provide their employees with the experience they expect. The current economic climate means top talent can be easily tempted away if their employer isn’t providing them with an environment they feel fully engaged and involved in. 

The right employee experience tech stack will also entice new talent to your business as your employer brand is positively influenced by the investment you’ve made into your employees. The same can be said for retention, as employees who feel valued and engaged are unlikely to look elsewhere for their next job role.

Assembling an effective employee experience tech stack gives you the framework for success, supported by human input to tweak and ensure teams remain connected, on-task and satisfied.