CX TRENDS: 1st Edition- Customer service insights in the GenAI era
CX shaping loyalty, expectations & AI’s future
Report
44% of customers say their biggest frustration is not being able to reach a live customer service agent quickly. Meanwhile, agents often feel overburdened, with 70% needing 4+ apps to resolve customer issues. In this report, you can learn how you can connect customers to agents faster, while taking the strain from employees, using a single AI-powered platform. See the top five latest CX trends.
Report Snapshot
This report covers:
- 5 revelations about today’s customer service experience
- AI and GenAI are delivering real value in customer service
- Next steps in the future of customer experience