FCA Compliance: Consumer Duty and the Impact on Financial Services Communication
One of the key industry regulators in the U.K., the Financial Conduct Authority (FCA) has introduced a new Consumer Duty regulation, aimed to protect banking and financial advisory consumers.
Many organisations are now wondering how Consumer Duty affects them and what they need to do to ensure FCA compliance. In this report, discover what this new regulation means for businesses and how it can be used as an opportunity to improve customer communications and service.
Download and read this report to learn more about Consumer Duty and its impact on financial services communications.
Report Snapshot
Several of the Consumer Duty’s key requirements call for firms to improve the customer experience. While it’s easy to view these as more regulatory hoops to jump through, they present an opportunity for your organisation to assess current communications across the entire customer journey and identify where and how you can do better.