State of Claims Automation Market Survey 2026

European insurers are facing increasing pressure to improve efficiency, accuracy, and customer experience in claims handling. In response, claims automation has become central to transformation strategies across the industry. While many insurers recognise the potential of automation, implementation progress remains uneven. Legacy systems, data limitations, and organisational challenges continue to slow adoption, while AI maturity varies significantly across markets, with many still lacking a clear strategy to deploy AI at scale.