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Oneroute

Oneroute

OneRoute presents a unified platform that aggregates all your customer communications from different channels like WhatsApp, SMS, Voice and Social Media. It enables businesses to send personalized marketing, sales, support, and transactional messages to customers. OneRoute offers a unique feature to measure customer support team performance, tracking customer satisfaction, response, and resolution times. It also provides tools to reduce response times, like canned responses, chatbots, auto-responders, auto-assignments, and office hour away messages. OneRoute's compatibility extends to popular tools and channels like WhatsApp, Instagram, Twitter, Messenger, SMS, Mail, Shopify, Hubspot, Zoho, Google Sheets, Customer.io, and Woo.

https://www.oneroute.io/

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Customer Communications Management Software

Customer Communications Management Software

Customer Communications Management (CCM) software refers to a technology solution that enables busin...

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