MiaRec

MiaRec is a leading provider of conversational intelligence and automated quality management solutions for contact centers. Their comprehensive suite of software tools is designed to optimize customer service and enhance the overall experience. MiaRec offers a range of features including call recording, automated call scoring, agent evaluation software, screen recording, and data quality management. With advancements in AI and Voice Analytics, MiaRec enables contact centers to automate various aspects of quality assurance, leading to improved accuracy and reduced costs. Their solutions are modular, scalable, and widely used by contact centers to streamline operations, enhance agent performance, and deliver exceptional customer experiences.

https://www.miarec.com/