ICR Evolution

ICR Evolution is a software company that specializes in providing call center solutions for outsourcing or BPO (Business Process Outsourcing) companies. Their software offers comprehensive functionalities to enhance the efficiency and effectiveness of customer service operations. With features such as real-time chat, omni-channel communication, call recording, and cloud contact center solutions, ICR Evolution aims to optimize operations, increase customer satisfaction, and reduce costs for their clients. Their software is designed to handle various communication channels like calls, emails, live chat sessions, and social media messages, all in one unified application. The company targets businesses in the outsourcing and BPO industry, helping them streamline their customer service processes and improve overall performance.

https://icr-evolution.com/en/