calldesk

Calldesk is an innovative company that provides AI-powered voice agents for customer service. They specialize in automating repetitive phone calls in contact centers using conversational AI technology. With their voice agents, businesses can enhance the call experience for their customers and streamline their contact center operations. Calldesk collaborates with large companies that receive more than 300,000 calls per year. Their software-as-a-service platform relies on an API to route calls and integrate with existing call center solutions. By leveraging conversational AI, Calldesk enables businesses to automate and optimize their customer service processes, leading to improved efficiency and customer satisfaction. Calldesk's AI-powered Voice Agent solution allows companies to build smart assistants based on conversational AI. These virtual agents are capable of qualifying callers and providing personalized assistance, thereby scaling customer service operations effectively. The services provided by Calldesk are utilized by businesses across various industries to enhance their contact center capabilities and deliver exceptional customer experiences.

Shortlist

Information Technology and Services

11-50 employees