Balto

Balto is a leading company that offers a real-time guidance platform for contact centers, powered by artificial intelligence. Their innovative solution helps contact center agents deliver exceptional customer service by providing them with instant recommendations on what to say during phone calls. Balto's AI-powered system analyzes conversations in real time and prompts agents with relevant information, ensuring they provide accurate and personalized responses to customer queries. With Balto's call quality monitoring solution, call centers can have real-time insights into all calls, rather than relying on collecting and analyzing data afterward. Their platform is trusted by top-performing contact centers across various industries, making Balto an essential tool for enhancing contact center quality assurance.

https://www.balto.ai/