The Future of Global E-commerce is Powered by AI ChatThe changing customer experience
It’s no secret that the customer experience has changed drastically in the last decade. With e-commerce expected to account for 21.8% of global retail sales by 2024, businesses need to consider how they can improve their online offerings and keep customers coming back. With competition between online retail stores fierce, the customer experience is a key component to ensuring a customer follows through with a purchase. If just one step of the online buying experience is out of sequence or falls below expectations, customers will take their business elsewhere.
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- 68% of customers leave because they think the brands don’t care about them
- 400% higher conversion rates when supported by the bot
- 43% of all tickets solved without human involvement by the chatbot, “Betty McBotface”