Searching For Trust3 Critical Steps to Bridging Your Brand's Trust Gap
Today, information is everywhere, and it can be accessed in an instant. As consumers we expect to get accurate, immediate responses to our questions anywhere we ask them – especially from the brands we interact with. fact, this information exchange underpins customer relationships. Even the simplest search can build – or erode – consumer trust.Read Report
Report Snap Shot
- In the past year consumers have spent billions on products and services purchased incorrectly due to misinformation.
- By simply ensuring that consumers can consistently access accurate answers to their questions, companies can build more trust and create long-standing customer loyalty.