No Wrong AnswersWhy search is mission critical for brands
When a customer has an urgent need and goes online to search for answers, that creates a pivotal moment for your business. In a time of crisis, your website needs to be prepared to quickly update the information on your website. But when a crisis passes, can your customers trust you to always give them the official answers they need, when they need them?
Report Snap Shot
- Delivering official answers online is a critical component of customer success
- Success or failure in this area has a direct impact on consumers’ brand perception
- And more!