How to Make IT Decisions with Incomplete and Imperfect Information

The COVID-19 pandemic has forced some unexpected and challenging decisions upon IT leaders over the past few weeks. In the late 90s, Dave Snowden drafted the Cynefin Framework. The framework was designed to aid decision making, providing users with a home or domain from which they can perceive their situation and take necessary action. The situation that we are all facing with COVID-19 has placed many leaders in the realm of the ‘Chaotic’. With lots of decisions that need to be made to protect your employees and business emerging at an accelerated rate, the only way forward is to act and get the train moving. Read this report for a discussion of the Cynefin Framekwork, in relation to COVID-19 and business continuity.