Definitive Guide to Customer Service Automation
LEARN MOREA recent survey of 228 leaders in the US, the UK, France, and Germany who are engaging, or planning to engage, in B2C social commerce found that there is still room for improvement. For sustainable growth, organizations must move beyond a revenue-first mentality and build capabilities to provide their customers with experiences that span the entirety of the social journey.
Read ReportB2C social commerce investments are paying off big: 86% of leaders say they expect or have achieved a return on their social commerce investment within one year.
Find out how brands and community managers can elevate marketing and care experiences with empathy.
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