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Successful CX

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Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 7,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey.

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Cashing In On Social Commerce

FORRESTER REPORT

As B2C social commerce initiatives gain steam, early adopters are reaping the rewards. Are you?

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The CX event of the year, now on-demand

Emplifi Summit '21 featured inspiring sessions from several thought leaders and innovators in CX, digital marketing, commerce, and care.

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Paid Social Soars 25% in Q4

According to New Emplifi Report

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This is a customer’s world — brands are just living in it.

Your primer to voice of the customer

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46% of US consumers say they will abandon a brand if employees are not knowledgeable.

Definitive Guide to Customer Service Automation

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Cashing In On Social Commerce

Cashing In On Social Commerce

A recent survey of 228 leaders in the US, the UK, France, and Germany who are engaging, or planning to engage, in B2C social commerce found that there is still room for improvement. For sustainable growth, organizations must move beyond a revenue-first mentality and build capabilities to provide their customers with experiences that span the entirety of the social journey.

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Report Snap Shot

B2C social commerce investments are paying off big: 86% of leaders say they expect or have achieved a return on their social commerce investment within one year.

Engaging digital communities in the age of CX

Find out how brands and community managers can elevate marketing and care experiences with empathy.

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