Successful CX
Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 7,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey.
https://emplifi.io/Social Commerce
This is a customer’s world — brands are just living in it.
LEARN MORE46% of US consumers say they will abandon a brand if employees are not knowledgeable.
Definitive Guide to Customer Service Automation
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Cashing In On Social Commerce
A recent survey of 228 leaders in the US, the UK, France, and Germany who are engaging, or planning to engage, in B2C social commerce found that there is still room for improvement. For sustainable growth, organizations must move beyond a revenue-first mentality and build capabilities to provide their customers with experiences that span the entirety of the social journey.
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B2C social commerce investments are paying off big: 86% of leaders say they expect or have achieved a return on their social commerce investment within one year.
Marketing Cloud
Engaging digital communities in the age of CX
Find out how brands and community managers can elevate marketing and care experiences with empathy.
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