Category Hub

Successful CX

Sponsored By Emplifi Learn More

Emplifi is the leading unified CX platform built to bring marketing, care and commerce together to help businesses close the customer experience gap. Emplifi is a global company with over 20 years of industry expertise helping more than 7,000 brands, such as Delta Air Lines, Samsung, and Ford Motor Company, provide their customers with outstanding experiences at every touchpoint on their customer journey.

https://emplifi.io/
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CX in a New Era of Customer Expectation

DEFINING THE CX GAP

In the digital world, expectations and behaviors shift with bewildering speed. Consumers are quick to bring new tools into their daily lives. And then they expect more — and more.

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This is a customer’s world — brands are just living in it.

Your primer to voice of the customer

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46% of US consumers say they will abandon a brand if employees are not knowledgeable.

Definitive Guide to Customer Service Automation

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State of Social Media and CX

State of Social Media and CX Q2 2021

To deliver great experiences, it is more important than ever to empathize with your audience and truly understand what they need every step of the way. Delivering amazing CX takes effort, and this report is for social media marketers ready to take their efforts to the next level.

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In Q2 2021, marketers spent 49.9% more on Facebook and Instagram advertising compared to Q2 2020.

Engaging digital communities in the age of CX

Find out how brands and community managers can elevate marketing and care experiences with empathy.

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