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Successful CX

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Insights for Professionals provide free access to the latest thought leadership from global brands. We deliver subscriber value by creating and gathering specialist content for senior professionals.

Dive into the Successful CX Hub for more valuable insights, or explore the marketing category.

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5 Critical Requirements for Customer Experience in an Ultra-Connected Era

IS YOUR CONTACT CENTER READY?

Customers calling a contact center want a personalized experience. And to achieve this, agents need full visibility of the customer journey, and a consistent customer experience across all channels.

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Sitecore A Guide to Winning Customer Hearts and Minds

A Guide to Winning Customer Hearts and Minds

Have you noticed yet? Stale and unimaginative e-commerce is starting to be swept aside by a smarter way to engage with customers. Increasingly, you'll need to anticipate people's wants, satisfy their curiosity in-the-moment and adapt to the subtle purchasing behaviours of every individual. But it's all within reach, thanks to Experience Commerce.

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Download this helpful guide and discover:

  • Why fast checkouts and free delivery isn't enough 
  • How to capture customers' hearts and minds ... for life
  • What's possible - from real-life success stories

86% of senior-level executives say it's critical to create a cohesive customer journey.

Oracle LEARN MORE

77% of consumers prefer to purchase from companies that demonstrate community responsibility.

Zendesk LEARN MORE

5 Marketing Strategies to Drive Engagement and Retention

To keep your customers sticking around, you just might have to dig a little deeper and work a little smarter...

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