You probably know that the majority of customers initiate interactions in a variety of channels to address a single need. But did you know that most of these journeys begin not with a phone call but with a click or a tap?
Read ReportCompanies understand the urgent need to create engaging and effortless digital experiences. In fact, 88% of businesses surveyed are currently undergoing a digital transformation. And 42% are investing in new digital channels to more effectively serve their clients.
"Blending AI with human agents allows enterprises to achieve the strength of both. Enterprises that have blended AI with human agents report that their customer service efforts are more effective at improving both customer satisfaction (61%) and agent satisfaction (69%)."
LEARN MOREWhat should we be thinking about today, ahead of an AI-enabled tomorrow?
LEARN MOREArtificial intelligence (AI) is changing our world. From life-saving medical services to interpersonal connectivity, the many benefits of applied AI are just beginning to be realised. Applying AI helps your business and customers connect, communicate and develop a relationship.
Read ReportThis paper looks at how AI can:
In our hyper-competitive world, response times matter. With a cloud product, you can enjoy a simple and user-friendly interface that empowers employees - and save valuable IT resources and expertise for other tasks.
LEARN MOREYour customers demand these qualities from your engagement experience. It's time to demand the same from your contact center framework.
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