Customer Service 2020

The latest technology developments mean companies are finding fresh ways of talking to their customers.


This report is a guide to this new era for customer service, and featured chapters include:

  • The next frontier in customer communications
  • How omnichannel communications open new doors
  • Asking a chatbot about the future of chatbots
  • Why the time has come for AI in customer service
  • Video chat: waiting for lift-off?

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