Measurable Effects of Customer Satisfaction
Companies with high levels of customer satisfaction generate greater returns than companies with lower levels of customer satisfaction.
Among companies that continuously assess business won and lost the operating margin on average is 2-6 percentage points higher and the annual sales growth on average is 5-10 percentage points higher.
Knowing how and when it is best to find out about customer and prospect satisfaction is crucial. There is a lot to be learnt from listening to your customers so gathering this information is key to success.
Download this whitepaper and discover how to increase customer satisfaction, gain loyal customers and maximise profitability.