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Report Genesys The Best Way Forward for Avaya Contact Centers

The Best Way Forward for Avaya Contact Centers

Many companies are realizing that legacy contact center systems cannot deliver on the promise of seamless customer experiences.

If you’re considering the same but need more technical details to understand how to move forward, this whitepaper is for you. It’ll explore deployment options and migration strategies that gave been successfully implemented around the world, so you can discover which risk mitigation option best fits your organisation’s needs and goals.

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In this whitepaper, you'll find:

  • Three popular migration strategies
  • The pros and cons of each, and how you can make them happen
  • 5 key considerations when evaluating the cloud

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