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Report Genesys 10 Considerations for Moving Your Contact Center to the Cloud

10 Considerations for Moving Your Contact Center to the Cloud

How can your company achieve the benefits of a cloud contact center?

What steps are necessary to transition smoothly from an on-premise to a cloud solution? You need to start with a trusted partner who can help you navigate the wide range of service and solution options. Discover the top 10 key considerations for selecting a partner and moving to a cloud-based contact center.

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Report Snap Shot

By 2020, according to Gartner, “more leading-edge IT capabilities will be available only in the cloud, forcing reluctant organisations closer to cloud adoption.”

"Gartner: Cloud will be the “default option” for software deployment by 2020,” in NetworkWorld, (Framingham, Mass.: Network World, Inc., June 22, 2016).

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