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Create Connected Customer Experiences with Integration and Service Cloud

In today's business world, the need for exceptional customer service is higher than ever. AI-driven agents are transforming support by making it faster, more personalised, and more efficient. But to fully leverage AI, seamless connectivity and quick data access are crucial. 80% of service agents struggle to access the data they need from other departments, limiting the effectiveness of AI-driven customer support. In fact, 95% of businesses face challenges with data integration, hindering their ability to implement AI. This ebook explores how integrating Salesforce Service Cloud with MuleSoft can overcome these barriers. Explore a brand new customer use case and see how Young Drivers of Canada uses MuleSoft, Service Cloud, and Agentforce to revolutionise their customer service and drive unparalleled customer satisfaction.

Create Connected Customer Experiences with Integration and Service Cloud

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